Draft notice. This document is draft content, version 0.1.0-draft, pending review by legal counsel. It applies as written until a revised, counsel-reviewed version is published and supersedes it. We do not claim that this draft has been approved by counsel.
1. Scope
This policy governs refunds and disputes for all orders on EloBoosters — boosting, coaching, and account-marketplace purchases. Accepting the current version is required before opening a dispute.
EloBoosters is an independent marketplace. We are not affiliated with, endorsed by, or sponsored by any game publisher or developer, including but not limited to Valve, Riot Games, Epic Games, Ubisoft, or Blizzard Entertainment. All game titles, trademarks, and artwork belong to their respective owners. Nothing on this platform implies publisher approval of the services offered.
2. Digital services
All orders are digital services or digital account transfers. Statutory withdrawal rights for digital services can lapse once performance has begun with your acknowledgement; where such rights apply in your jurisdiction they remain unaffected by this policy.
3. When a refund is available
- Order not started: if no work has begun, you may cancel for a full refund.
- Service not delivered as configured: if a boost or coaching order was not delivered as configured, you may open a dispute for a full or partial refund.
- Account not as described / not delivered: account purchases are covered by the delivery-hold window; disputes opened inside the window for non-delivery, misdescription, or seller reclaim are eligible for refund.
4. When a refund is not available
- The order was completed as configured and described.
- The claim arises from your own breach (for example, interfering with a boost by playing ranked games on the account mid-order, or failing to secure a delivered account after credential reveal).
- The dispute window for the order has passed.
5. How disputes work
- Open the dispute from the order page within the stated window.
- Describe the problem and attach evidence; the other party responds with theirs. Order telemetry (delivery events, credential-reveal audit, chat) is part of the record.
- Our support team decides: full refund, partial refund, or rejection. Wallet and payout effects follow the decision automatically.
While a dispute is open, related delivery confirmations and payouts are locked.
6. Chargebacks
Please use the dispute process before a card chargeback — it is faster and preserves your account standing. Chargebacks filed to bypass an unfavourable dispute outcome, or on delivered orders without a dispute, are treated as chargeback abuse: we submit the platform evidence pack to the payment provider and may terminate the account.
7. Refund method
Approved refunds go back to the original payment method where the provider supports it; otherwise to your platform wallet.